Remote Client Service Specialist Job In Canada | Job Openings Hub

If you are looking for a full-time Remote Client Service Specialist job with remote work and real-world impact, an exciting opportunity is available. The job is for individuals offered by Extend Communications for those who are willing to work as a Remote Client Service Specialist. Extend Communications, located in Saint John, has an opening for a Remote Client Service Specialist. Extend Communications is offering full-time remote employment with a competitive salary package and strong development opportunities.

If you have exceptional verbal and written English skills, a minimum typing speed of 35WPM, and a reliable work ethic with flexible availability including weekends and holidays, you will find a good chance to join their team.

Job Overview

Job Requirements

Extend Communications is looking for a Remote Client Service Specialist to join their remote team in Saint John.

• Exceptional verbal and written English skills, including strong spelling, correct grammar, and an articulate, pleasant phone presence
• Comfort navigating Windows-based desktop environments and multi-tasking across software applications
• Minimum typing speed of 35WPM with high attention to detail
• Dependable track record of punctuality, strong organizational habits, and genuine commitment to delivering quality work
• Ability to commit to a 40-hour workweek consisting of four 10-hour shifts, including one weekend day (Saturday or Sunday) and assigned holidays
• Ability to handle a steady volume of incoming calls with a warm, empathetic, and professional tone
• Must have a home office setup meeting technical requirements
• Must run Windows 11 or higher with at least 1GB of space (Apple/Mac, Chromebooks, tablets not compatible)
• High-speed wired Ethernet connection required – Wi-Fi, cellular hotspots, DSL, satellite, or dial-up not allowed
• Minimum internet speeds of 50 Mbps download and 10 Mbps upload
• Wired USB headset equipped with microphone and screen with minimum resolution of 1600×900

Bonus skills:

• Prior call center or customer service experience (not required, but considered an asset)
• Experience handling answering services for medical practices, property management, legal practices, or corporate offices
• Experience with message routing and urgent dispatch requests
• Dual monitor setup to easily navigate multiple systems simultaneously
• Empathetic, dynamic, and collaborative team player mindset

Key Responsibilities

As a Remote Client Service Specialist, you will serve as the voice of clients, handling inbound communication with care, speed, and accuracy while delivering seamless, human-centered communication solutions.

• Handle a steady volume of incoming calls with a warm, empathetic, and professional tone, ensuring every caller feels heard and valued
• Accurately gather essential details from callers, verify key information, and route messages or urgent dispatch requests to appropriate client contacts
• Input caller’s records, details, and notes into internal call-processing system promptly and precisely
• Consistently meet or exceed key operational benchmarks, including schedule adherence, average call wrap-up time, and Quality Assurance (QA) standards
• Provide high-quality answering services and tailored call-handling solutions across diverse sectors including medical practices, property management, corporate offices, and legal practices
• Ensure every call is handled with integrity, care, and exceptional customer service standards
• Navigate multiple software applications while multi-tasking and maintaining accuracy
• Maintain punctuality and adherence to assigned 10-hour shift schedule (4 days on / 3 days off)
• Participate in comprehensive, fully paid training to equip with tools and techniques for long-term success
• Contribute to a vibrant, supportive workplace culture anchored in genuine support and inclusivity

About Extend Communications

At Extend Communications we believe that exceptional, industry-leading customer service begins from within. It starts by cultivating a workplace culture anchored in genuine support, inclusivity, mutual respect, and compassion. We specialize in delivering seamless, high-quality answering services and tailored call-handling solutions across a diverse spectrum of professional sectors including busy medical practices, property management firms, corporate offices, and legal practices.

Benefits of Working as a Remote Client Service Specialist

This position offers multiple benefits that you will receive if you are selected for Remote Client Service Specialist.

• Full-time remote employment (New Brunswick Residents Only) with 4 days on / 3 days off schedule
• Competitive pay from $18 an hour
• Company-issued hardware provided after successful completion of introductory period
• Comprehensive, fully paid training from first day
• Comprehensive Healthcare including Medical, Dental, and Vision coverage options
• Group RRSP matching program to help invest in financial future
• Generous Paid Time Off (PTO) accrual starting in first year
• Extended health care, vision care, and dental care benefits
• Stable and deeply rewarding career with recognized efforts and professional growth support
• Vibrant, supportive environment where your voice is heard

How to Apply?

Please apply directly through this posting with an updated resume. Their talent team reviews all incoming applications in order they are received. If your background matches, recruiting team will reach out via email with next steps. Application deadline is Not specified. Apply as soon as possible.