Associate, Technical Support Job In Canada | Job Openings Hub

If you are looking for a full-time Associate, Technical Support job with real-world impact in banking technology, an exciting opportunity is available. The job is for individuals offered by Scotiabank for those who are willing to work as an Associate, Technical Support. Scotiabank, located in Toronto, has an opening for an Associate, Technical Support within Scotia Global Asset Management. Scotiabank is offering full-time employment with a competitive benefits package and strong development opportunities.

If you have an Undergraduate Degree in Computer Science or technical equivalent and around 5 to 7 years of technical experience covering infrastructure and business applications, you will find a good chance to join their team.

Job Overview

Job Requirements

Scotiabank is looking for an Associate, Technical Support to join Scotia Global Asset Management in Toronto.

• Undergraduate Degree in Computer Science or technical equivalent
• 5-7 years technical/practical work experience including a range of knowledge covering infrastructure and business applications
• Excellent verbal and written communication skills are essential
• Excellent organizational skills and ability to manage multiple complex initiatives
• Experience with technical systems and business application support for production and client-server systems
• Knowledge of PCs, Servers, printers, network communications, mobile, telephone systems and other technologies
• Ability to work individually or within a team while adhering to department and bank guidelines
• Ability to provide consulting and guidance on project initiatives and support testing and implementation activities
• Familiarity with ServiceNow system for ticket creation, logging and prioritization
• Understanding of System Availability, Incident Management, Event Management, Request Fulfillment, Problem Management and Change Management
• Adherence to regulatory and Internal Bank guidelines and completion of mandatory bank courses

Bonus skills:

• Technical designations an asset (i.e. MCSE)
• Experience with IT&S solutions and providing high quality customer service
• Experience developing solutions including requirements, design, development, implementation and support for technical infrastructure
• Experience with 2nd and 3rd level support escalation and high priority issue triage
• Experience in banking or financial services IT environment
• Knowledge of Service Level Agreements (SLAs) and availability targets
• Experience conducting debriefs on availability issues and proactive operational enhancements

Key Responsibilities

As an Associate, Technical Support, you will manage and maintain technical systems and business application support to ensure reliability and availability of IT systems while providing high quality customer service.

• Provide effective day to day end user technical support to all units on production systems including PCs, Servers, printers, network communications, mobile, and telephone systems
• Manage and maintain the currency of all issues assigned and/or escalated for any application within the Line of Business
• Triage and resolve all high priority issues affecting availability, customer impact and user impact and escalate to Manager as required
• Escalate to Manager for assistance to quickly analyze problems, liaise with 2nd and 3rd level support, and provide recommendations for resolution
• Develop solutions including requirements, design, development, implementation and support for new and existing technical infrastructure and systems
• Provide consulting and guidance on project initiatives, support testing and implementation activities for project and releases of business applications
• Champion the resolution of system related issues, ensuring high level of availability and customer service according to established Service Level Agreements
• Foster ongoing communication and close working relationships with management in all support units related to System Availability and Incident Management
• Support and backup System Support Intermediate team members for ServiceNow queues as required to respect SLAs and maintain manageable volumes
• Provide monthly reporting and analysis to Manager/Senior Manager and Director on call volumes, turnaround time, and types of calls for continuous improvement

About Scotiabank

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

Benefits of Working as a Associate, Technical Support

This position offers multiple benefits that you will receive if you are selected for Associate, Technical Support.

• Full-time employment with Scotiabank in Toronto
• Competitive Rewards program including bonus, flexible vacation, personal, sick days
• Benefits starting on day one including tuition reimbursement and tuition assistance
• Upskilling through online courses and cross-functional development opportunities
• Diversity, Equity, Inclusion & Allyship culture with Employee Resource Groups (ERGs)
• Accessibility and Workplace Accommodations with inclusive and accessible environment
• Community Engagement opportunities including hackathons, contests, and networking programs
• Continuous development of skills and responsibilities in career development planning
• On-call support experience within a leading bank in the Americas
• Inclusive culture where every employee is empowered to reach fullest potential

How to Apply?

Please apply directly online via Scotiabank careers site. Candidates must apply directly online to be considered. If you require accommodation during recruitment and selection process, please let Recruitment team know. Application deadline is Not specified. Apply as soon as possible.