Bilingual Distribution Services Coordinator Job In Canada | Job Openings Hub

If you are looking for a full-time Bilingual Distribution Services Coordinator job with remote work and real-world impact, an exciting opportunity is available. The job is for individuals offered by THE EMPIRE LIFE INS. CO for those who are willing to work as a Bilingual Distribution Services Coordinator. THE EMPIRE LIFE INS. CO, located in Kingston, has an opening for a Bilingual Distribution Services Coordinator in the Retail Operations team. THE EMPIRE LIFE INS. CO is offering full-time remote employment with a competitive salary package and strong development opportunities.

If you have post-secondary education or equivalent experience, work experience in financial services or insurance industry, and bilingualism in French and English is required, you will find a good chance to join their team.

Job Overview

Job Requirements

THE EMPIRE LIFE INS. CO is looking for a Bilingual Distribution Services Coordinator to join Retail Operations.

• Bilingualism in French and English is required
• Completion of post-secondary education or equivalent experience
• Work experience in the financial services industry or the insurance industry
• Proficiency in Microsoft Office, email, internet and database applications
• Ability to prioritize and balance multiple tasks
• Well-developed analytical and problem solving skills
• Attention to detail and accuracy
• Well developed communication skills – verbal and written
• Well developed customer relations skills
• Ability to work independently and as a team member
• Language proficiency in English is required for communicating with customers, advisors, or employees across Canada
• Ability to screen contracts and related documents in French and English to meet service levels and compliance standards

Bonus skills:

• Knowledge of distribution channels would be an asset
• Experience with partner contracting and compensation records
• Experience entering and maintaining data into multiple administration systems
• Experience investigating and analyzing simple to complex cases
• Experience as key point of contact with distribution partners

Key Responsibilities

As a Bilingual Distribution Services Coordinator, you will provide support to distribution partners by ensuring partner contracting and compensation records are kept up to date while delivering excellent customer service.

• Provide support to distribution partners by ensuring partner contracting and compensation records are kept up to date
• Act as a key point of contact with distribution partners for enquiries and support
• Provide prompt and courteous resolution of enquiries from distribution partners and customers through verbal and written communication
• Make outbound calls to external clients and distribution partners as required
• Apply critical thinking to screen contracts and related documents to meet established service levels, some in French, ensuring compliance and regulatory standards are met
• Enter and maintain data into multiple administration systems, review and analyze data to ensure accuracy and resolve discrepancies
• Ensure database is updated and validated with correct information
• Investigate and analyze simple to complex cases and escalate if required
• Deliver personal, accurate, professional, and courteous service and resolution to customers
• Work under supervision of Supervisor, Distribution Services guided by procedural constraints

About THE EMPIRE LIFE INS. CO

Empire Life is proud to be an equal opportunity employer celebrating diversity and committed to creating an inclusive environment. Empire Life is a leading insurance company offering financial services and insurance solutions across Canada with a focus on excellence, customer service, and employee development.

Benefits of Working as a Bilingual Distribution Services Coordinator

This position offers multiple benefits that you will receive if you are selected for Bilingual Distribution Services Coordinator.

• Full-time permanent employment with remote work, or hybrid if local to Kingston, Toronto, or Montreal
• Competitive total target compensation range $47,813 – $65,875 including salary and target bonus with annual pay increases
• Annual bonus program recognizing both strong company performance and individual contributions
• Comprehensive employer-funded benefits package including life insurance, disability, health and dental and generous health account
• Dental care and life insurance coverage
• Flexible work arrangements and annual allotment of personal health days
• Four weeks annual vacation from hire date
• Defined contribution pension plan with generous employer matching
• Top up programs for parental leave and compassionate leave
• Employer-sponsored wellness and recognition programs, training and development programs, and cash employee referral program

How to Apply?

Please apply now via company site. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. If you need this job posting in alternative format or have accessibility questions, contact [email protected]. Application deadline is Not specified. Apply as soon as possible.